CAHPS (Consumer Assessment of Healthcare Providers and Systems)

Every year, a random sample of MHS members are surveyed about their experience with their doctors, services, and health plan. It is an important component of ensuring that patients are satisfied, not only with their health outcomes but also with their healthcare experience.

CAHPS surveys allow patients to evaluate the aspects of care delivery that matter the most to them. At MHS, we are committed to partnering with our providers to deliver an outstanding patient experience.

As a provider, you are the most critical component of that experience. MHS has developed dedicated resources to ensure that you know exactly how your patients are evaluating your care.