Language Assistance

MHS is committed to providing staff and interpreters to help members who speak a language other than English. MHS offers the following language assistance services. All interpreters are trained professionals.

Over-the-Phone Interpretation

Telephonic interpreter services are available 24/7 and in approximately 150 languages to assist members and providers in communicating with each other when there are no other interpreters available. Members and providers can call MHS at 1-877-647-4848 to request an interpreter, from 8 a.m. to 8 p.m. ET, Monday through Friday.

Outside these hours, members and providers can get an interpreter any time 24/7 via the Nurse Advice Line:

• Call 1-877-647-4848 
• Press Option 2 (Member), then select your health plan
• Choose the Nurse option, then select Option 2 to speak to a Nurse
• When the Nurse answers, ask to be connected to an interpreter 

Video Remote Interpretation 

Multiple languages are available for remote interpretation. Supported platforms include Zoom, Google Hangouts Meet, GoToMeeting, WebEx and any telehealth platform in which an interpreter can join as a guest or provider attendee. Please contact our Member Advocate team at language_services@mhsindiana.com to request.

In-Person Interpretation

MHS offers face-to-face interpreters practicing in more than 150 languages including Spanish, Burmese and American Sign Language. Please contact our Member Advocate team at language_services@mhsindiana.com to request.